Privacy Policy

Roy's Family Cafe ("we," "us," or "our") operates the website at roysfamilycafe.com (the "Site"). This Privacy Policy explains how we collect, use, and protect information about you when you visit our Site, contact us, or interact with our content. We are committed to handling your personal information with respect, care, and full transparency.

By using this website, you agree to the practices described in this Privacy Policy. If you have any questions or concerns, please contact us at info@roysfamilycafe.com.

1. Information We Collect

We may collect the following types of information when you use our website:

• Contact information: When you submit our contact form, we collect your name, email address, and any message content you provide. Phone numbers are collected only if you choose to provide them.
• Usage data: We automatically collect information about how you access and use our Site, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on each page.
• Cookie data: We use cookies and similar tracking technologies to understand how visitors interact with our Site. See the Cookie Policy section below for full details.
• Communications: If you email us directly or use our contact form, we retain records of that communication for the purpose of responding and maintaining service quality records.

We do not collect sensitive personal information such as financial data, health information, or government identification numbers through this website.

2. How We Use Your Information

The information we collect is used for the following purposes:

• To respond to your enquiries, reservation requests, and messages
• To improve the content, functionality, and user experience of our website
• To understand which pages and content are most useful to our visitors
• To send you information you have specifically requested (we do not send unsolicited marketing emails)
• To comply with legal obligations applicable in Japan
• To maintain the security and integrity of our website

We do not sell, rent, or trade your personal information to third parties. We do not use your information to build advertising profiles or target you with advertising outside of our website.

3. Cookie Policy

Cookies are small text files stored on your device that help us understand how people use our website. We use the following types of cookies:

• Essential cookies: Required for the basic functioning of the website. These cannot be disabled without affecting site performance.
• Analytics cookies (Google Analytics): We use Google Analytics to understand website traffic patterns, popular pages, and user behaviour in aggregate. Google Analytics collects anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
• Advertising cookies (Google AdSense): Where advertisements are displayed on this Site, Google AdSense may place cookies to measure ad performance and display relevant advertisements. Advertisements are clearly labeled as "Sponsored / スポンサー." You can manage your Google advertising preferences at adssettings.google.com.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about cookies generally, visit aboutcookies.org.

4. Third-Party Services

Our website uses the following third-party services, which may collect data according to their own privacy policies:

• Google Analytics — website traffic analysis (Google LLC, USA)
• Google AdSense — advertising services (Google LLC, USA)
• Google Maps — embedded map on our Contact and Home pages (Google LLC, USA)
• Google Fonts — typography rendering (Google LLC, USA)

We encourage you to review the privacy policies of these services. Roy's Family Cafe is not responsible for the data practices of third-party providers.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Japanese law. Specifically:

• Contact form submissions are retained for up to 2 years for the purposes of responding to enquiries and improving our services.
• Website analytics data is retained according to the data retention settings of Google Analytics (typically 26 months in aggregate form).
• Email correspondence is retained for up to 3 years for the purposes of service quality and legal compliance.

After the applicable retention period, personal information is securely deleted or anonymized.

6. Your Rights

Under applicable Japanese data protection law and internationally recognized privacy principles, you have the following rights with respect to your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may request that we correct any inaccurate or incomplete personal information.
• Right of deletion: You may request that we delete personal information we hold about you, subject to any legal retention obligations.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to object: You may object to the processing of your personal information for certain purposes.

To exercise any of these rights, please contact us at info@roysfamilycafe.com. We will respond to all requests within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy

Our website is intended for general audiences and is not directed specifically at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

8. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction. However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our website after any changes constitutes acceptance of the revised policy.